Submit Requests or Feedback Using GovQA | City of Mill Creek

How It Works

The City of Mill Creek uses GovQA to receive requests and feedback for various services across the City.
Once you select the green "Visit GovQA" button below, you'll go to the GovQA portal where you can create a request.
For more help, follow steps 1-3.

Steps

Select a Category

Code Enforcement
Communications & Marketing
Community Development
Public Records Requests
Police
Public Works

Select a Service Request Type

Select from the list of available request types in the chosen category.

Create an Account & Fill Out Request

Create an account or log into your existing account to track your requests. Include your contact information, a location if applicable, the request subject, and your message to submit your request.

Get Started

The following link leads to the GovQA public portal. For more information and instructions on using the GovQA portal, see below.

Visit GovQA

Most Common Uses:

Police Records Requests

Notice: The City will begin re-implementation of charging for public record requests per our Council-approved fee schedule below starting October 1, 2023. (Fees listed below)

Public Records Requests

Notice: The City will begin re-implementation of charging for public record requests per our Council-approved fee schedule below starting October 1, 2023. (Fees listed below)

Stormwater & Maintenance Requests

Report a surface water spill or make a maintenance request.

Records Requests Fees

12.3 - Statutory Costs for Copies and Scans of Records

A requestor may obtain copies or scans or records as provided by RCW 42.56.120(2)(b)1 and WAC 44-14-07003. The City will charge for such copies or scans according to the fee schedule in Table 12.3.1 below. For records in other forms, the City will charge the actual cost it pays for the medium used to reproduce the records provided.

Form of Record Reproduction and/or Transmission	Cost
Photocopies of public records, printed copies of electronic public records when requested by the requestor, or use of agency equipment to photocopy public records	$0.15 per page
Public records scanned into electronic format, or use of agency equipment to scan the records	$0.10 per page
For every set of four (4) electronic files or attachments uploaded to email, cloud-based data storage service, or other means of electronic delivery	$0.05 per set
Transmission of public record in electronic format or for use of agency equipment to send the records electronically (the City will take reasonable means to provide records in most efficient manner available to City in its normal operations)	$0.10 per gigabyte
Digital storage media or device provided by City (e.g. tapes, floppy disks, CDs, DVDs, flash storage devices); container or envelope used to mail copies to requestor; actual postage or delivery charge	Actual cost