Submit Requests or Feedback Using GovQA

How It Works

The City of Mill Creek uses GovQA to receive requests and feedback for various services across the City.
Once you select the green "Visit GovQA" button below, you'll go to the GovQA portal where you can create a request.
For more help, follow steps 1-3.

Steps

Select a Category

Code Enforcement
Communications & Marketing
Community Development
Public Records Requests
Police
Public Works

Select a Service Request Type

Select from the list of available request types in the chosen category.

Create an Account & Fill Out Request

Create an account or log into your existing account to track your requests. Include your contact information, a location if applicable, the request subject, and your message to submit your request.

Get Started

The following link leads to the GovQA public portal. For more information and instructions on using the GovQA portal, see below.

Visit GovQA

Most Common Uses:

Police Records Requests

Notice: As of January 1, 2026, the City has implemented an updated Public Records Request Fee Schedule approved by City Council on December 9, 2025, as part of the Citywide Master Fee Schedule (Fees listed below).

Public Records Requests

Stormwater & Maintenance Requests

Report a surface water spill or make a maintenance request.

City of Mill Creek Public Records Request Fee Schedule

Updated January 1, 2026

RCW 42.56.070(7) provides authority to adopt a statement of actual costs for paper and electronic copies. RCW 42.56.120(2)(b)sections i, ii, iv, and v provide authority to adopt statutory charges.

Fee Schedule

Form of Record Reproduction and/or Transmission	Cost
Photocopies of public records, printed copies of electronic public records, or the use of agency equipment to photocopy public records	$0.15 per page
Public records scanned into electronic format or use of agency equipment to scan the records	$0.10 per page
Electronic File Flat Rate (EFFR): Use of Records Management System or email to release records	First 5 records: No Charge 6+ Records: $0.25 per record**
Transmission of public record in electronic format or for use of agency equipment to send the records electronically	$0.10 per gigabyte
Police Report or Collision Report	Involved Parties: EFFR Rate Non-Involved Parties: $10.00/report**
Digital storage media or device provided by the City; container or envelope used to mail copies to requestor; actual postage or delivery charge	Actual cost

*The full schedule is available here.

**See Methodology